Customer Engagement in the Age of Omnichannel:
Leveraging Your Toll-Free Number for Voice AND Text

March 24, 2020 • 2:00 PM - 3:00 PM ET • Online Webinar

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Michelle Larsen is Somos’s Vice President of Customer Engagement. She leads the marketing and customer engagement efforts, with the responsibility of the overall marketing strategy, including customer program development, brand management and corporate communications. Michelle is a global marketing and customer-relations expert who connects people and products through technology. 

Meet our Presenters

Dan Bieler, Principal Research Analyst serves CIOs and digital strategy leaders by guiding them through the challenges of digital transformation and helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the emergence of digital platforms and the related business models as well as the underlying business innovation strategies.