Somos Classroom
Training Brochure and Schedule
System
5-Day Training Class




Overview:

This five-day complete system class provides users with the skills and knowledge required to use our system. Classroom instruction is reinforced by hands on exercises and demonstrations in the system.

Course Outline:
  1. Introduction and overview of the system features and capabilities
  2. General Procedures: Login, Menus, Pages
  3. Number Administration: Number Search and Reservation
  4. Customer Administration: Customer Records (CADs), Pointer Records (PADs) and Template Records (TADs)
  5. Service Maintenance: Diagnostic and other informational Features
  6. Reporting Features
Prerequisites:

Attendees should be familiar with the concepts and terminology of telephone networks and Toll-Free services. 



2019 Class Schedule:


June 24-28, 2019  |  Las Vegas, NV
November 11-15, 2019  |  Chicago, IL



Button_Register.png
Complex Record Building (CPR) &
Reporting Features
2-Day Class



Overview:

This two-day Call Process Record (CPR) class supplements the complete system class with greatly expanded scenarios for building complex records. The classroom instruction is reinforced by hands on exercises using the system. The Reporting system will also be covered.

Course Outline:
  1. Introduction and overview of the system features and capabilities
  2. CPR options for defining Areas of Service (AOS)
  3. Multiple carrier routing by NPA/NXX, day, date or time as criteria
  4. Templates and Pointer Records
  5. Automation Features
  6. Switch and Percent allocation
  7. System capabilities, limitations and preferred techniques
  8. Reporting Features
Prerequisites:

Attendees should have completed the system certification class or have at least one year's experience with the system.


Class Dates & Locations:

All courses are made available upon request. Please contact a Somos trainer today at 844.HEY.SOMOS (844.439.7666), Option 1 to schedule a class.


Overview:

This class presents an overview of the various tools, screens and techniques in the system. Classroom instruction is reinforced by hands on exercises using the system. The afternoon of the second day will be spent reviewing and using the Reporting system.

Course Outline:
  1. Introduction and Overview
  2. New Feature Releases
  3. Number Administration: Number Search Using Various Criteria
  4. Customer Records: Review of Customer Records Including CAD, CPR and LAD
  5. Reporting Features
Customized Suitcase Class
5-Day Training Class




Overview:


The five-day Suitcase class is customized and conducted on the company's site. The fees include 4 paid registrations and the instructors expenses for traveling. The minimum number of students is 4 persons at the companies site to conduct training.


Prerequisites:


Attendees should be familiar with the concepts and terminology of telephone networks and Toll-Free services.

Course Outline Suggestions and Scheduling:

Contact a Somos trainer for course outline suggestions and to schedule a Suitcase class.

Registration Policy

If you have any questions about classes, please call or text the Help Desk at 844.HEY.SOMOS (844.439.7666), Option 1. System classes are confirmed 4 weeks prior to the start date. Once confirmed we notify all students who have registered for the class and invoice their company. The registered company then becomes responsible for the student’s class fee. If a student cannot attend the class, the company can schedule someone else to attend in their place, or the company can receive credit towards attending a future class. Credit is good for one year after class date.

(The Help Desk will commit to conducting each class, provided there is sufficient enrollment.)

Training Documentation

The Help Desk is responsible for updating and distributing the system training documentation. When attending a class all training documents are included in the class fee. Student guides can be purchased by contacting the Help Desk for self-study. 

Student Guides

Student Guide PDF via email – $60.00
Student Guide Printed copy – $170.00

Pricing

The fee for all training classes is $350.00 per student per day. FULL PAYMENT IS DUE ONE WEEK PRIOR TO THE SCHEDULED START DATE OF EACH CLASS.

Questions?

Additional information can be found in the Help Center of our website. You can also call or text the Help Desk at 844.HEY.SOMOS (844.439.7666), Option 1 to connect with a representative.
Find a Toll-Free Number          Marketing Toolkit          Join Our Team          Contact Us          Help Center           |           Customer Login

Toll-Free Voice           Text Enabled Toll-Free           About Us          Events          Blog
Prerequisites:

Attendees should have completed the system certification class or have at least one year's experience with the system.


Class Dates & Locations:

Courses are made available upon request. Please contact a Somos trainer today at 844.HEY.SOMOS (844.439.7666), Option 1 to schedule a class.

System Refresher & Reporting Features
2-Day Class