How to Request Disablement of Texting on a Toll-Free Number

This process outlines the procedure in a situation where a Responsible Organization (Resp Org) believes one or more of its Toll-Free Numbers have been text enabled without the Toll-Free Subscriber or Resp Org's permission.

1. Email the Service Registrar of record in the TSSRegistry™, copying help@somos.com, with the following information:
   • An explanation that you are the Resp Org of record for the Toll-Free Number(s) in question and that the subscriber(s) have not authorized the numbers to be text enabled.
   • A request that all texting features be disabled immediately on the Toll-Free Number(s).
   • The list of Toll-Free Number(s) that have been text-enabled without permission.

     A list of Service Registrars and their associated primary contacts can be found by logging into https://texting.somos.com and navigating to the Organizations page under Admin.

2. If the Service Registrar disputes the claim, the Service Registrar is required to produce a Letter of Agency (LOA) within 2 business days. If an LOA is not produced within 2 business days, please email help@somos.com to request the disconnection of the Toll-Free Number(s) from the TSSRegistry.