Text Enablement Override Process
For Rejected Requests
The Help Desk will ask for the following information to override the process:
Somos has a standard LOA for this process, which can be downloaded here, though a Service Registrar may use its own LOA so long as it meets the above requirements.
If contact with the Resp Org is unsuccessful in gaining approval, and is not due to a legitimate business reason, Help Desk will override the process.
Help Desk Processing of Override Requests:
After the TFN(s) is activated in the TSS Registry, the Help Desk will send a notification to the Resp Org outlining the details of the override event, and attach the LOA. Note: The Resp Org has the right to “challenge” the override by providing proof of a legitimate business reason as to why the TFN should not be text enabled, or by providing a more recent LOA to firstname.lastname@example.org.