The Role of Toll-Free Service Providers

Your role as a Toll-Free Service Provider, also known as a Responsible Organization (Resp Org), is very important for the text enablement process in the TSS Registry.

Each time a text enablement request for a Toll-Free Number is submitted, a notification is sent to the Resp Org Primary Contact in the SMS/800 Platform.

The purpose of the notification is to provide Resp Orgs with complete transparency into all communications services associated with a Toll-Free Number.


As the Resp Org, you have the authority to approve or reject (providing a valid reason) the text enablement request. If you do not take action within 2 business days, the request will be automatically approved.  In all cases the Resp Org will be notified of the pending requests. The Resp Org can challenge the expired- system-approved request if exists a valid reason for rejection. Check the valid reasons for rejections below:

    • Customer name mismatch/missing
    • Address mismatch/missing
    • Contact/Customer signature missing
    • Toll-Free Shared or Bundled
    • Customer signature date missing/or expired (must be less than 30 days)
    • Sent to wrong Resp Org
    • Toll-Free Number not listed on request
    • All data mismatch
    • LOA missing or linking Reseller/Subscriber LOA missing
    • Illegible LOA
    • More recent LOA (provide a copy of LOA to Resp Org)
    • Unauthorized Contact/Customer signature

All Resp Orgs Have Access to the TSS Registry

TSS Registry accounts for Resp Org Primary Contacts have already been established in the TSS Registry. Your access to the TSS Registry for participating as a Resp Org is provided at no cost.

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