Transforming Contact Center Operations with Improved Fraud Prevention and Compliance

March 21, 2024 • 2:00 PM - 2:30 PM ET • Online Webinar

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In a digital landscape increasingly marred by telecom fraud, contact centers and enterprises have emerged as prime targets. These schemes are dangerous as they not only compromise customer trust but also pose significant challenges to operational efficiency and regulatory compliance. Between the surge in spoofed calls and the risk associated with contacting numbers without prior consent, safeguarding brand integrity while ensuring that customer interactions are legit has never been more critical.

Discover new game changing strategies that can enhance your contact center’s operations and security when you join the 30-minute complimentary webinar:

Transforming Contact Center Operations with
Improved Fraud Prevention and Compliance
March 21, 2024 • 2:00 PM - 2:30 PM ET

Tailored for contact center owners, operators and stakeholders, this webinar; hosted by Somos, Inc., a leading telecom fraud prevention and compliance solutions provider; promises actionable insights into:

Strategies for streamlining contact center operations including tools that can help identify and block unwanted calls.
Solutions that support TCPA compliance and help reduce exposure to significant penalties.
Techniques for leveraging these strategies to strengthen brand integrity, enhance customer trust and ensure that your communication channels are secure and compliant.

Join us to explore how these insights can transform your approach to combating telecom fraud as well as ensure that your contact center not only remains compliant but advocates for customer trust and security.

Register now to secure your spot at Transforming Contact Center Operations with Improved Fraud Prevention and Compliance.

Meet Your Presenters

Michele Bilton-Smith, Somos’ Senior Director of Sales, has been a valuable telecom resource during the evolution of call deliverability. For the last 6 years she partnered directly with Contact Centers and Enterprises who focused on telephony challenges in call authentication and delivery. Her specializations are in spam/fraud mitigation, digital identities, and compliance. Michele continues to support solutions that drive value and trust in the industry. Prior to Somos, Michele pioneered awareness and adoption of call branding and auditing while working at companies such as Hiya and Caller ID Reputation.

Jaime Zetterstrom, Somos’ Vice President, Product Management, is a dedicated executive leader with 25 years of experience within the Telecom industry. Jaime continues to leverage her engineering, fraud fighting and telecom background to elevate Somos’ offerings in the Trusted Telecom Ecosystem. Jaime is an active member and acting Board member of the CFCA (Communications Fraud Control Association). Prior to Somos, Jaime continually expanded her role within Intrado Corporation, a global provider of communication and network infrastructure services.

John Skousen, Somos’ Sales Account Manager, brings over 25 years of experience in the telecommunications industry working with Carriers and Enterprise customers. John has a successful track record of cultivating relationships and selling solutions. Before joining Somos, John held similar positions at companies such as Telo, 10X People, and Neustar, building partnerships and providing value to a diverse set of customers.